The Client

Addison Lee is London’s Premier Private Hire and Courier service with a dedicated 5,000 plus fleet of premium cars, vans and motorcycles.

The Project

Addison Lee wished to consolidate 7 sites across north London into one purpose-built centre of excellence. This resulted in an ambitious £5m Fleet and Driver Support operations relocation to Bulls Bridge, Hayes, conveniently located close to Heathrow airport.

Why Addison Lee chose Stream Properties

Addison Lee wanted to engage a dynamic organisation that could demonstrate their expertise in handling complex projects.

When we met Graham Moreton and David Robertson, Directors at Stream, we immediately felt they were the right fit for our business and this project. What started as a fairly straightforward project turned into an extremely complex one and it’s thanks to their diligence and personalities that they were able to deal with the issues as they arose and keep multiple stake holders on side.”

Justin Patterson (JP), Head of Operations at Addison Lee

Stream initially evaluated two property options. Their recommendation to adapt an existing vacant unit was accepted.

Just one of the challenges

The night before Addison Lee was due to sign a fifteen-year lease, travellers broke into the site and set up camp. The landlord, Legal & General (L&G), had to go through the courts to regain possession then clear up the debris and make good damage.

Stream assisted with the claim and project managed the insurance package of remedial works under the main contractor.

“Stream dealt with complications in their stride. They went above and beyond what was expected.”

JP

Project Management

Stream negotiated tenaciously on behalf of Addison Lee throughout the project, initially with L&G to bring the unit back to an acceptable base build standard and then with all suppliers, not just the ones that Stream were involved with, at every stage of the project.

Stream also worked with and directed the planning consultant to successfully secure the necessary planning permission.

“Stream took a holistic approach. Their project management skills were exemplary.”

JP

“To optimise the timeline for the overall project we combined the landlord’s and tenant’s work packages under one main contractor, which was financially administered by our Quantity Surveyor, Andy Pilkington.”

Graham Moreton, Project Director

Ingenious ideas

State of the art technology was proposed and implemented, including Automatic Number Plate recognition, key tracking and 25 electrical charging bays.

“Stream suggested an ingenious design to maximise the space, which they cleared with the landlord. This meant we were able to triple the parking capacity by constructing a three-tier vehicle storage system.”

JP

Keeping an eye on costs

Continuous communications, regular reporting and management information kept Addison Lee informed at all times.

“Stream were highly conscious of cost control. There were no shocks or surprises on costs. Their budget control was spot on.”

JP

Gallery

Addison Lee can now boast…

Addison Lee is proud to have a state of the art building comprising warehousing, car parking for 400 vehicles and offices for 110 staff, together with fully-equipped meeting and training rooms.

They boast London’s largest bank of 25 electric vehicle charging points and a car wash using innovative water recycling technology, resulting in a massive 80% reduction in the company’s water usage.

LED lighting fitted throughout the workshops, offices and external spaces has helped reduce energy bills and save valuable resources.

“Quite simply, there is nothing quite like it in Europe.”

Andy Bolland, CEO, Addison Lee